Desktop Support

We are looking for Desktop Support for our client in Newfield, NJ Job Title: Desktop Support Job Location: Newfield, NJ Job Type: Contract 12 Months "US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time." Job Description: Ability to work at a client site with no additional onsite support. Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures. Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication. Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client's satisfaction. Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner. Good understanding of the installing of desktop equipment and software according to department standards and procedures. Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution. Maintains contact with clients and second/third level support personnel on operational and production problems. Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained. Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers. Good knowledge on Hardware & O/S Trouble Shooting. Good knowledge in Microsoft Operating System - Windows 10 & Windows 7 /8. Needs to be able to lift 50 lbs. as there is a stockroom to maintain. Basic understanding of Macs. Basic understanding of Networking Technologies
Salary Range: NA
Minimum Qualification
Not Specified years

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